UX, Design & Customer Engagement

A 1.5 Day Symposium at the University of Toronto Faculty of Information

SCHEDULE​

A University of Toronto / Dysart & Jones / FOPL Symposium ​

March 2-3, 2017
University of Toronto, Faculty of Information
140 St George Street, 7th Floor
Toronto, ON M5S 3G6

User experience (UX) and design are critical for customer engagement.  This symposium brings together experienced and knowledgeable speakers and practitioners to look at strategies and tactics for engaging customers with easy to use programs, web sites, and more.

From Jared M. Spool, UX expert & Founder, User Interface Engineering

“Of the important things you do every day in your job, what percentage did you learn how to do in school?” When I ask user experience designers this question, most tell me less than 25%. Even those who have only been out of school for just a few years.

In fact, some of today’s best user experience designers never learned design in school at all. They taught themselves what they needed to know. They learned from peers, from seeking out their own resources, and through the process of trial-and-error. 
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So come and learn from our experts and your colleagues!

All great discussion areas!  Join us.

We have assembled a great group of speakers to explore the issues of the changing landscape. 

You will have a terrific learning experience and a chance to join the conversation and learn what others are doing with the e-book challenge!
 
Speakers:

Stephen Abram, executive Director, Federation of Ontario Public Libraries
MJ D'Elia, University of Guelph
David Lee King, Topeka & Shawnee Public Library
Darlene Fichter, University of Saskatchewan
Jeff Wisniewski, Web Services and Communications Librarian, University of Pittsburgh
Ryan Brenders, Digital Service Librarian, Kingston Frontenac Public Library
Iain Lowe, Bibliocommons
Lisa Gayhart, Library Information Technology Services, User Experience Librarian, University of Toronto
Matt Ratto, Associate Professor, Faculty of Information, University of Toronto & Director, Semaphore Research & Critical Making Lab on Inclusive Design, Mobile and Pervasive Computing ​
Daniel Lee, Consultant & former Corporate Librarian & Knowledge Manager

March 2-3, 2017
Program Link

Conference co-chairs

Jane Dysart
Jane co-founded Dysart & Jones in 1992 and is an internet and social media pioneer. She created and programmed Internet World Canada for many years, and is currently the program director for KMWorld , Digital Strategy Summit, Internet Librarian, Taxonomy Boot Camp and Computers in Libraries. 

Click here for more on Jane.

Stephen Abram
Stephen, MLS, founded Lighthouse Consulting Inc. in 2013 as a marketing strategy and direction planning consultant for libraries and the information industry.  He is a renowned library trend watcher and innovator and author of Stephen’s Lighthouse blog, one of the most popular blogs in librarianship and the information industry.

Click here for more on Stephen.

​Comments on this Social Media Symposium:

Good mix of theory & practice, concepts & examples & time to discuss & ask questions; variety was great; good pace
·        Nice to see the use of Skype, I’ve never seen that in a symposium
·        Do it again!
·        Got more relevant information than at other conferences
·        It was great! Learned a lot & got some ideas for my library.
·        Most useful having actual examples of what is working for libraries
·        Loved the venue
·        Excellent!

Attendees had this to say about previous iSchool / Dysart & Jones Symposia:

“This symposium had some of the best overall content of any conference I’ve attended, including big ones like OLA, PLA, ALA, etc.”

“Enjoyed the mix of in person, multimedia, Skype.” “Great mix.”  “The variety added to the ability to maintain attention – you got it right.”

“Choice of speakers was outstanding.”  “They all excelled.”

“All the speakers were inspiring and informative.
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